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Privacy Policy
Updated: October 10, 2023

At Gerwin, your privacy and protection of your data is our top priority. All collected data, both personal and non-personal, is protected to the highest global standards. Because we believe that your personal data should always be yours, we have a strict privacy policy. This policy is fully compliant with the European General Data Protection Regulation (GDPR) as well as the relevant laws and regulations in force in the Netherlands.

The content of this privacy policy applies to the gerwin.io website and the use of the services provided by this website to the user.

1. Notification

Whenever we request information that can be used to identify you, you will be explicitly asked to provide it and/or give us permission to use it. This information is requested by our system whenever your permission is required to proceed (e.g., requesting permission to use cookies when you visit our site, requesting your payment information when you register).

You will always have a choice whether or not to give us permission to process your information.

For data that is not essential to the core functionality of our services (e.g., cookies for marketing purposes, company name, etc.), you may refuse permission without any consequences to your access to Gerwin.

If you choose to opt out of the information we require to use our services (e.g., essential cookies, billing information, email address), we may not be able to provide you access to all aspects of Gerwin that require this information in order to function. Whether or not certain information is necessary to use our services will be explicitly stated when you are asked to provide or authorize use of such information.

By agreeing to this privacy policy and providing us with your personal information, you agree that we will treat that information as described in this privacy policy.

3. Use of

3.1. The data we collect.

We collect various forms of personally identifiable information. This includes all information that can be used directly to identify you. This includes your name, email address, payment information, and more.

We also collect data based on your use of our platform through additional cookies. This data is collected and processed completely anonymously, meaning it cannot be traced back to you or your identity.

3.2. How we use your information

We use your personal information for the following purposes:

  • Giving you access to all Gerwin`s features.
  • To process your payments
  • To inform you of important information regarding Gerwin`s and any other information you choose to subscribe to.
  • Contact you to let you know the status of your order if there is a problem with your order, if you ask us through our customer service, or for other reasons you may choose.

We use anonymous usage data to analyze the use of our platform by our users so that we can improve our services.

Data about our users' use of our platform may be shared with third parties with whom we work to improve our services and support our operations. This includes organizations such as marketing agencies. This data will always be completely anonymous before it is shared.

Some of your personally identifiable data may also be shared with our partners to provide you with our core services. An example would be shipping companies when we need to physically mail an item to you. In such cases, these partners will only be given the information that is absolutely necessary to provide their services.

If a federal court, judge, or law enforcement agency requests your personal information or other information concerning you or your identity, we are required by law to give them your personal information. In these cases, we may do so without your permission and without notifying you.

With the exception of these three categories, no party outside of Gerwin will ever have access to your personal information unless you specifically give us permission. If we do want to share your information with any outside party outside of these three categories, we will always first explicitly ask your permission.

4. Retention of Information

We retain your information for as long as it is necessary to provide our services to you. All personally identifiable information will be deleted when you tell us that you want to stop using our services (for example, by deleting your account), when your subscription expires, or when you explicitly ask us to delete it. Once your request is submitted and acknowledged, your information will be deleted within 14 days.

Information may be kept longer if required by law. If required by law or ordered by a federal judge or court, we may retain the information longer and/or turn it over to a specified organization.

5. Your rights

5.1. Your rights

You are the owner of your information. As stated in the GDPR, you have several rights in relation to our processing of your information.

  • Right of Access: You have the right to receive a copy of all personally identifiable information we process concerning you and your person.
  • Right to correction: You have the right to correct or amend any personally identifiable information that you have provided to us if the information is incorrect.
  • Right to erasure: You have the right to have some or all of the personal information we have collected deleted at your request.
  • Right to restrict processing: You have the right to have us stop processing the relevant personally identifiable information if the information is incorrect, illegal, no longer needed in accordance with the information in our privacy policy and/or if you object to the processing of that information. An objection is valid only if we have no substantial reason to process said information.
  • Right to Data Portability: You have the right to transfer the personal information we process to another party.

If you wish to exercise any of these rights, you may contact us at the email address listed at the end of this privacy policy.

5.2. Right to object

We are required by law to separately inform you of your right to object. Under the European GDPR, you have the right to object to our processing of your personally identifiable information for direct marketing purposes. If you file an objection with us, we are legally obliged to immediately stop processing said information for said purposes. You can file an objection using the email address at the end of this privacy policy.

6. Service Waiver

In addition to our core services, we provide various additional services to improve your experience. These include sending out newsletters, contacting you to conduct customer satisfaction surveys, and so on. You can opt out of these types of services at any time. As for our email contacts, you can click the link at the bottom of any of our emails to change your preferences. You can also opt out of additional communications and services in your account settings.

7. Security of Your Information

We take various measures to protect your information to the best of our ability. We do this by using:

  • Secure software, including anti-virus scanners
  • Secure TLS connections for a secure connection between our servers and your device
  • Internet standards DKIM, SPF and DMARC to protect our email traffic.

8. Changes to this policy

We reserve the right to make changes to our privacy policy. When this happens, you will be notified at least two weeks before the changes take effect. If you do not agree with the new policy, you may withdraw your consent within that time period.

9. Contact Us

If you have any questions about our privacy policy, have a comment about it, would like to talk about the enforcement of our policy or would otherwise like to discuss our privacy policy, you can contact us at the following email address [email protected]