We provide a 5-day money back guarantee from the previous date of purchase if you have not used the completed free trial.
When you delete your account, refunds are not automatic. You must contact us directly within five days to receive your refund. By default, cancellations occur at the end of your billing cycle.
We will not issue a refund for the months you used your account in a way that is not in accordance with our refund policy. **We **will not issue refunds if you used your account in the same calendar month as your request, outside of the 5-day money-back guarantee. Instead, please cancel your account to avoid any future subscription costs.
Refunds are only for the current subscription fee on your account, not for the previous month's overage fee or additional fees added to your account. We hold our customers responsible for managing their accounts, credit limits and overdrafts.
If you meet these conditions, please respond directly to [email protected] to begin discussing a possible refund. We ask that you first cancel your account to process a full refund in order to expedite the process of a possible refund.
We will respond to your request within 24-48 hours. Your request for a refund will be timed and accounted for when we send your letter. We appreciate your patience and understanding.